posts categorized asLaborOnline

Everyday Encounters: Antagonism in the Sharing Economy

by , on December 15, 2016

Contemporary service industry jobs, many of them tied to the sharing economy, affect both workers and customers. As Diane Negra and John Russo write in Working-Class Perspectives this week, the combination of digital platforms, automation, and control of workers’ behavior undermine the quality of work while also creating conflict between those who provide customer service and consumers seeking assistance.

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